Frequently Asked Questions

1. Where are the diamonds for the collars sourced?
   All diamonds come from our reputable affiliate jeweler in New York.
2. How can I be assured that the diamonds are of high-quality?
   The majority of the diamonds in each collar are issued a GIA Certificate. The GIA (Gemology Institute of America) is the world's most trusted name in diamond grading and gemstone identification.
3. Who will customize the collar to fit my dog?
   Our New York-based jewelers will work closely with you during the customization process, making sure your specific needs and requirements are met.
4. Are the collars kept in stock?
   Each collar is custom-fitted with the option of tailoring the design to your tastes, hence we do not keep any in stock. We do, however, keep a sample of each design in our Los Angeles office. The GIA certified diamonds that have been hand-picked for each collar can be viewed at out affiliate office in New York.
5. How long does it take to produce a collar?
   The process takes approximately 6-8 weeks. If you choose to tailor the collar in any way, such as upgrading one of the gems, it's possible that the production time could be extended.
6. Who do I contact if I want to purchase one of the collars?
   Please contact our Los Angeles office at 888.456.8966. Our General Manager will answer any questions you have.
7. Will I have to pay New York sales tax on the collar?
   If you are a New York resident, you will be subject to sales tax as levied by the state of New York. If you are not a New York resident, and the jewelry is delivered to you by courier service, you're not required to pay New York sales tax. All other scenarios require payment of New York sales tax.
8. Do I need to pay for the collar in full at the time of purchase?
   We require a 30% deposit to start the customization process. The remaining balance is due upon receipt of the finished collar.
9. Why might the final price vary from what is stated on this website?
   The final price of your collar may be more or less than what is stated on this site due to the customization process, which includes tailoring the length of the collar for your dog and your option to personally select gems.
10. Will the collar be delivered to me upon completion?
    The collar will be available for pick up at our New York affiliate office, or we can arrange a secure courier service to deliver to you.